Did someone call or leave a voicemail about your SNAP or Families First benefits and say your benefits were suspended?

It may be a scam! Here are four things to remember about communications from TDHS:

1.TDHS will not ask for your EBT card PIN if they contact you.

2. If you are unsure if a call, text, or e-mail is from TDHS, do not respond. Instead, review your case on the One DHS Customer Portal or check your transaction history using ebtEDGE.

3.You can check your case details, find updates and learn about important dates when you log into the One DHS Customer Portal at https://onedhs.tn.gov/csp. You can also ask Ava, the virtual chat assistant, to help you find information or connect you with a TDHS representative."

4. The ebtEDGE Cardholder Portal (https://www.ebtedge.com/gov/portal/PortalHome.do) and Mobile App (https://www.fisglobal.com/ebtedgemobile) have features
✓Freeze your account anytime you suspect suspicious activity
✓Change your PIN regularly
✓Block out-of-state purchases

Some criminals pretend to be TDHS by phone, text, or e-mail to gain personal information and steal customer benefits. For tips to help you keep your benefits safe, visit our website at https://www.tn.gov/humanservices/need-help-/tdhs-fraud.html.

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